Arduengo, M., & Sentis, L. (2020). The Robot Economy : Here It Comes. International Journal of Social Robotics, Article July. https://doi.org/10.1007/s12369-020-00686-1
Krupiy, T. T. (2020). A vulnerability analysis : Theorising the impact of artificial intelligence decision-making processes on individuals , society and human diversity from a social justice perspective. Computer Law & Security Review: The International Journal of Technology Law and Practice, 38, 105429. https://doi.org/10.1016/j.clsr.2020.105429
Sidaoui, K., Jaakkola, M., & Burton, J. (2020). AI feel you: customer experience assessment via chatbot interviews. Journal of Service Management. https://doi.org/10.1108/JOSM-11-2019-0341
Delfanti, A., & Frey, B. (2020). Humanly Extended Automation or the Future of Work Seen through Amazon Patents. Science, Technology, & Human Values, 016224392094366. https://doi.org/10.1177/0162243920943665
Huang, M. H., & Rust, R. T. (2020). Engaged to a Robot? The Role of AI in Service. Journal of Service Research. https://doi.org/10.1177/1094670520902266
Gerber, A., Derckx, P., Döppner, D. A., & Schoder, D. (2020). Conceptualization of the Human-Machine Symbiosis – A Literature Review. Proceedings of the 53rd Hawaii International Conference on System Sciences, 3, 289–298. https://doi.org/10.24251/hicss.2020.036
Kuziemski, M., & Misuraca, G. (2020). AI governance in the public sector: Three tales from the frontiers of automated decision-making in democratic settings. Telecommunications Policy, 44, Article 6. https://doi.org/10.1016/j.telpol.2020.101976
Kernbach, J. M., & Staartjes, V. E. (2020). Machine learning-based clinical prediction modeling – A practical guide for clinicians. Artificial Intelligence in Precision Health, Article June. https://doi.org/10.1016/b978-0-12-817133-2.00011-2
Kassens-Noor, E., & Hintze, A. (2020). Cities of the Future? The Potential Impact of Artificial Intelligence. AI, 1, Article 2. https://doi.org/10.3390/ai1020012
Suran, S., Pattanaik, V., & Draheim, D. (2020). Frameworks for collective intelligence: A systematic literature review. In ACM Computing Surveys (No. 1; Vols. 53, pp. 1–36). https://doi.org/10.1145/3368986