@inproceedings{7625, author = {Dzmitry Katsiuba and Mateusz Dolata and Kevin Crowston and Gerhard Schwabe}, title = {Adopt, adapt, evolve: AI integration in customer feedback management. [Teaching case]}, year = {2025}, journal = {Internation Conference on Information Systems (ICIS)}, month = {dec}, address = {Nashville, TN}, note = {14—17 December}, }