@inproceedings{7161,
  author = {Helen Sharp and Cleidson de Souza and Daniel Graziotin and Meira Levy and David Socha and Elahe Paikari and André van der Hoek},
  title = {A framework for understanding chatbots and their future},
  year = {2018},
  journal = {the 11th International WorkshopProceedings of the 11th International Workshop on Cooperative and Human Aspects of Software Engineering  - CHASE '18},
  pages = {13 - 16},
  publisher = {ACM Press},
  address = {Gothenburg, SwedenNew York, New York, USA},
  isbn = {9781450357258},
  doi = {10.1145/3195836.3195859},
  language = {eng},
}