Lamberton, C., Brigo, D., & Hoy, D. (2017). Impact of robotics, RPA and AI on the insurance industry . The Journal of Financial Perspectives: Insurance. https://www.ey.com/Publication/vwLUAssets/ey-impact-of-robotics-rpa-and-ai-on-the-insurance-industry-challenges-and-opportunities/%24File/ey-impact-of-robotics-rpa-and-ai-on-the-insurance-industry-challenges-and-opportunities.pdf