Edwards, C., Edwards, A., Spence, P. R., & Shelton, A. K. (2014). Testing the differences in perceptions of communication quality for a human agent and a bot agent on Twitter. Computers in Human Behavior, 33, 372-376. https://doi.org/10.1016/j.chb.2013.08.013
First name
Patric
Middle name
R.
Last name
Spence
Edwards, C., Beattie, A. J., Edwards, A., & Spence, P. R. (2016). Differences in perceptions of communication quality between a Twitterbot and human agent for information seeking and learning. Computers in Human Behavior, 65, 666-671. https://doi.org/10.1016/j.chb.2016.07.003